T&C Hull Party Services 2014/2015
Booking- All customers who book via Facebook Website Text or office are informed to check out the T&C of booking on the website. by booking with us you agree to the T&C on the T&C page.
48Hr Check in all customers must check in 48hr's prior this is for your own reassurance and to confirm the details and check off any questions you may have Once you check in with us your check in can not be changed.
Packages - All packages are different and will be told to you when booking with us as all customers are different your needs are also different. if for some reason we cant offer you a product or service we will replace with another activity. Packages items can not be changed or swapped.
Contacting the office all customers must contact the office directly for any changed or updates on your party please don't use social media as a way of updating your booking information.
Deposit ^ Payments - all bookings require a minimum of £50 Deposit booking fee non refundable to secure this can be transferred if you need to cancel for any reason. this can be done online via phone and card payments - you can book the same package and have it at the same price on a alternative date and time subject to availability.
Photo's and videos will be sent via Link to your mobile you must get in touch with the office within 6 weeks of your party date if you wish to get any pictures and videos at your party. (Hull Party Services) pictures and videos are not meant to be a replacement for your own photo's ours will be unique different and will have special effects we can not send you unedited copies or you can not request pictures our computer software will make a album with pictures and videos- if you have paid or have photo alum prints you will get 30 prints- we will not force children to get pictures and can not guarantee the quality of the picture as some children will not want to get the pictures done. (If for any reason you do not get your album you must contact the office on 01482 426133 during office ours and the team will check in the office box to see if we still have them) we only keep pictures for 2months-
(Apple Update Warning) 2015
(Sometimes ERRORS can Happen all photos taken are backed up to APPLEICLOUD Hull Party Services can not be responsible for Software issues that may cause the images to be deleted if this does happen before you have claimed your photos we will offer customers a FREE Character visit and photo Album £15 compensation this is rare but has happened due to Apple Updates we have since taken out another back up services to prevent this but have 4 Customers albums deleted still to be traced) this Error was a apple software issue and has nothing to do with HPS
Food Options - When booking you will be told if you qualify for FREE Food Services - Buffet Options Contain mixture of children buffet items pictures can be seen on the album photo section - Please note you will need Plates Napkins Cake Knife table cover. These are no longer provided with the party due to customers request- as most customers like to theme there own party- Jugs of Juice an Cups are also not offered on the buffet please check with you venue for cost of drinks when booking there room.
Meal Bag's contain all included - Drink Sandwich Crisp Cake Bar SmallFruitbox/Varied subject to availability Cheese
Buiscuit Bar Napkin Fancy Bag With Ribbon - you will need your own table cover and table to place meal bag's on or your table set up.
Decorations- We do not provide decorations this is down to the party organiser different customers like to theme to there own style.
Travel Charge we may charge if you are outside the Hull Area +15 miles
Characters Quality does Vary depending on character choice pictures are available on the website
safety our team will intervene if we think there is a safety issue or problem we do not take responsibility on the incident all parents must stay within the venue and take care of there own child
Prizes and sweets are given out as prizes it is recommenced not to have sweets out during the party as children will just want to sit and eat sweats and not want to win any.
Our team will be with you 10-15min before your party start time we are quick and set up within 5min ready for party time.
Additional children will need to be paid for check with the office for prices for your package.
Customer must check in 48hr's prior not doing so may result in the team not attending your party or items unavailable.
Complaints -it does not happen much but if you have a complaint you must inform the host of the party and contact the office within 24hr's on 07454 654453 the best way to resolve a issue is to speak to the team member hosting your party - please note from february 2020 steven & sarah will be the hosts on events -