Tel: 01482 441738 Text: 07454 654453
Text for a Call Back 24/7   

Hull Party Services UK 

Online Party Confirmation
Check in & T&C 
of Booking

Confirm You Booking Online 48hr’s Prior to your Party or Event feel free to check in 7 day's prior or once you have all the updated and correct information you must only check in once.

PLEASE NOTE YOU WILL NOT BE ABLE TO SUBMIT UNTIL ALL BOXES ARE FILLED IN AND YOU CONFIRM TO THE T&C If you call to Check in you are Automatically confirming you have READ THE T&C
CHECK IN AT LEAST 48HR’S PRIOR 
LATE CHECK IN UNDER 48HR'S CALL
07454 654453 01482 441738
IMMEDIATELY AS YOUR BOOKING MAYBE AT RISK OR YOU WONT GET ALL YOU HAVE BOOKED
YOU CAN CHECK IN ONLINE OR VIA THE OFFICE ON A TUESDAY OR THURSDAY 7am-11am & 8pm-10pm on 01482 441738 
(PLEASE CHECK IN ONLY ONCE IF YOU CHECK IN MORE THEN ONCE YOU WILL DELETE information already saved.)
PUT as much information as possible as this will help the team and ensure you get all your activities 
You Must Check in Online Or Via Office Not Facebook Or Voice Mail
YOU WILL GET A Text confirming Once your details have been updated - Normally 24hr's before you booking.  
When Checking in or Booking we will ask if you have seen the website this is a verbal check in and we will see this as you have READ the T&C when booking you agree to the T&C CALL's are recorded and stored
15+ Miles Outside of HULL Travel Charges May Apply  SEE TEAM FOR MORE INFO if this applys

Join Parties can be a headache for us and parents or multiple birthdays we do accept these bookings but it is advisable not to have a joint party especially if you want it to be all about your child it has been know for parents to fall out or argue when planning a joint party or multiple party out of your own family. it also puts extra pressure on staff as we have not 1 stressed mum but sometime 2 or 3 so be prepared. Sometimes it seems a good idea feel free to have multiple birthday children we aim to make sure the birthday child feels special but please remember we can only do the run though once so make sure your all together and understand it will be a little bit different then just having you own child. but we are prepared make sure you all understand how the party will run and how you want you cake or cakes done. and how you want it to play out

FREE FOOD PACKAGES NOT ALL PARTIES INCLUDE FOOD OR DRINKS - PLEASE ENSURE YOU HAVE THIS OPTION WHEN FILLING OUT THE FORM - FREE FOOD PACKAGES MAY INCLUDE DRINKS FOR MEAL TIME ONLY ENSURE YOUR BRING EXTRA DRINKS TO YOUR PARTY this is subject to avaibility.

PLATES AND NAPKINS ARE AS STANDARD AND TABLE COVER FOR THE BUFFETT TABLE ONLY- DECORATIONS AND BALLOONS EXTRA DRINKS ARE NOT INCLUDED FOR ADULTS. 

THE TEAM CAN NOT CUT YOUR CAKE FOR HEALTH AND SAFETY AND LEGAL  REASONS PLEASE CUT UP AND RAP AND HAND TO TEAM DON'T FORGET YOUR KNIFE AND NAPKINS if we have spares we will offer them to you, 

THE TEAM WILL NOT CLEAN UP THE VENUE AFTER THE PARTY BELIVE IT OR NOT WE GET ASKED THIS MOST OF THE TIME-  PLEASE ENSURE YOU HAVE BIN BAGS SWEEPING BRUSHES FOR AFTER YOUR PARTY WE DON'T CARRY THESE WITH US. check with your venue if you need to take rubbish bags home with you most venues halls now operate a no rubbish policy.But if we are waiting about and are free we will offer to help so please feel free to use the staff and take them up on the offer if we are not in a rush to go to another party.

THE TEAM WILL NOT TAKE CHILDREN TO THE TOILET OR CHANGE NAPPIES. we believe this should be a parents job so all team members have been told to use accessible toilets if needed.


PLEASE TREAT THE TEAM WITH RESPECT WE WILL MIRROW CUSTOMERS BE NICE AND WE WILL GO THE EXTRA MILE AND DELIVER A GREAT PARTY
 now very rare.. but BE RUDE OR SARCASTIC  UNFRIENDLY THIS WILL NOT TOLERATED THIS . THE TEAM SHOULD BE TREATED WITH RESPECT. it is hard enough doing our job at the best of times and believe me we have often though of giving it up as sometimes its not worth it. but seeing smiles keeps us coming back every year. We do share information on rude customers to other entertainers and keep a log of every party. 

PLEASE FILL IN YOUR CHECK IN FORM. ALL CUSTOMERS Must check in with us we don't call customers as we know you'll be busy and we are always available. via TEXT Back. if your checking in via phone please ensure you have read all of the check in page. The team will do a run down with you on first meeting you if you are busy please check back with the team when you are free in the first 5min-10min of the party this way you will be told and check off everything you have. if you think we are missing something on this run down please tell the team there and then as it can be sorted before the party finishes. if you leave it until the end we can't fix or sort it during the party. 

Pick and Mix Package we can deal with any party or situation - Make sure your choosing the right things and sensible things look at your venue the number of children and think will it work.things like science and slime foam bubbles is not really suitable for home parties make sure your choosing the right venue and inviting the right number of children.  remember the pick and mix is our basic package still fun and great and can out do all other entertainers and prices.  

Venues - please ensure you have checked with your venue as we get around 8 parties a month where venues cancel on the parents and we end up having to change location on the day. which can be very stressful for mum and dad and team and guests.   

very rare but accidents do happen if we think we may be delayed we will text you and keep you updated this is really very rare and does not happen - touch wood in the office here it takes us 5 min to be set up and ready to party so we will be with you 15min prior to start time. if out of town or we know is a hot spot for traffic or problems getting into venues we may get there a lot earlier to be prepared. if you are delayed it happens a lot don't panic if the team are there we will ensure we get the basic all ready for you. and if you are having a baby and suddenly need to rush off let the team know we are prepared to take action in this event. guest will be looked after if you need to go this also happens a lot. the excitement brings on babies. 

after the 48hr check in Emergency - or Sickness if you need to cancel due to a emergency or illness don't panic if you need to cancel, you will get a return voucher for your child only valid for 1 year and 10 Day's after our party date so you can re book another slot or save it for the following year. vouchers are valid for 1 year and 10 days only. after that it is invalid. 

Hull Party Services does not charge the world compared to others and alternative parties 
After costs fee's transport staff and items needed maintaining equipment and stock and storage its not about money its about making a little ones day.  if a problem occurs and we don't deliver what you think you have paid for we don't refund or discount as this is pointless if you are not happy with our services then please don't book again we believe refunds are just a easy cheap way of dealing with a issue.

We will look at making it up to you but not with the easy refund route 
 
if you have any issues which you shouldn't please call steven to talk.
any issues can always be sorted with a phone call.

This is why you must check in so we can check off and ensure everything is in place and you know what your getting. it is very rare we have any problems but the off one does pop up now and again.
 

Thank you for your online Check in We look forward to seeing you at your party we will be with you around 15min before your party start time. If you have any questions feel free to call us on Tuesday’s & Thursday’s 8am-11am 7pm-10pm on 01482 426133

Please fill in the FORM ONCE we will text you within 24hr’s to confirm you check in online
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FOAM & BUBBLES ARE SUBJECT TO H&S floor policy if we feel the floor may become dangerous we no longer put foam on pease make sure you get permission from the venue we know what venues do and do not allow us to use it. in the event of technical issue or safety concern we will not be able to provide foam and bubbles, 

These are the FREE & Complementary Party Bag's
that you might get FREE with your package-
We advise customers to Cut Rap and Hand over the Cake 15min Prior to us leaving the venue pop it on a tray and the team will make sure these are ready to hand out 5min before leaving please note the team WILL Not CUT YOUR CAKE for safety and hygiene we always get asked why... well would you really want Team members cutting up your cake after playing with 25-40 children and not been able to run and wash hands the team are entertainers not kitchen team so we are exposed to all kinds of snot bugs and dirt. it is advised to get a friend or family member to do this for your. plus taking staff away to cut cake up instead of keeping children busy puts more stress on parents. 

If you party gets them FREE Party Bag with Haribo & Lolly room for cake
Please Note DUE TO H&S this is all we are able to supply as these are suitable for all ages you can add your own extras into the bags but Hull Party Services can not take responsibility for this. party bags are given on some packages to make it easier and affordable for some parents these can not be swapped or refunded as there given with complements and are not party of the package prices.